Refund Policy
At ATS, we value the satisfaction of our customers and strive to deliver high-quality products and services. As part of our commitment to providing a seamless shopping experience on our e-commerce platform, we have formulated the following refund policy.
ONLINE PRODURE:
Eligibility for refund:
1. Refunds will only be considered for products that are eligible for return, as stated in our policy.
2. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was delivered.
Refund Timeframe:
1. We understand that circumstances might change, and you may need to request a refund. However, we can only accept refund request with 24 hours from the delivery date and time.
Refund Shipping:
1. In the case of an eligible request, the customer will be responsible for covering the shipping costs for returning the product
2. We recommend using a trackable shipping method to ensure that the returned product reaches us safely
Refund Process:
1. To initiate a refund request, please contact our administration team via Tel […..] or via email […..] and provide your order number and a detailed reason for the refund.
2. Once we receive and inspect the return product, we will notify you about the approval or rejection of your refund.
3. If your refund request is approved, we offer the option to keep the refunded amount as store credit on our e commerce platform.
4. The store credit can be utilised for any future purchases, and it will be available to use for 3 months from the date of refund approval.
Utilising store credit:
1. To use the store credit, simply log in to your account on our website and proceed with your desired purchased.
2. During the checkout process, you will have the option to apply the available store credit to your new order, reducing the total amount due accordingly.
ATS reserves the right to amend this refund process at any time. Any changes made will be effective immediately and posted on our website.
